The work
behind
the work.
About
Every company has the work it’s known for. Then there’s the other business. Everything behind the scenes that keeps things moving.
I provide hands-on, senior-level operational support to bring structure to the neglected and undone, take ownership of projects and ensure the business runs seamlessly.
Services
1.
Day-to-Day
Structure
Processes
Quiet Admin
2.
People & Culture
Recruitment
Onboarding
Contracts
Handbooks
3.
Tech & Tools
Software Setup
Bookkeeping
IT liaison
4.
Office & Facilities
Office Moves
Suppliers
Health & Safety
5.
Projects & Events
Launches
Away days
One-off Projects
6.
Strategy & Direction
Planning
Priorities
Next steps
How it works
Whether it’s a few days a week, a short-term project, or an open-ended operational partnership, I fit in where I’m needed most.
I work with…
Founders who are setting up, scaling fast, or just don’t have time to get caught in the detail
Alongside an existing Office Manager who needs extra help or senior guidance
As ongoing support for teams without the capacity or budget for a full-time senior operations hire
On standalone projects or events that don’t fall neatly into anyone else’s remit
I work around a company’s needs, offering flexible, senior operational expertise in whatever way makes the most sense - face-to-face, remotely or a mix of both.
Case Studies
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The Brief
A social-purpose marketing agency wanted to strengthen its approach to staff wellbeing and mental health.
The Work
Implemented an Employee Assistance Programme, introduced Mental Health First Aiders, curated internal wellbeing resources and established a hybrid working model.
The Result
A more supported, motivated team with clear structures in place to maintain work balance and morale.
-
The Brief
A fast-growing beauty and lifestyle PR agency lacked the HR systems needed to support its team.
The Work
Introduced HR software, created a staff handbook, standardised contracts and brought in a clear appraisal and development process. Provided ongoing HR and recruitment support.
The Result
A professional HR setup that gave founders confidence, clarity and room to scale.
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The Brief
A PR agency needed to relocate its office twice over five years, without disrupting client work.
The Work
Sourced new spaces, managed lease negotiations, coordinated suppliers, oversaw health and safety and ran each move from end to end.
The Result
Two seamless relocations, a happy team in a new home and a reduction in facilities costs.
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The Brief
A start-up wanted to host an investor away day but didn’t have the internal capacity to plan it.
The Work
Handled logistics, sourced the venue, coordinated suppliers and managed delivery on the day.
The Result
A successful event that strengthened investor relationships and showcased the brand at its best.
-
The Brief
A small agency needed to modernise its IT infrastructure and find a more reliable supplier.
The Work
Onboarded a new IT partner, migrated data to Office 365 and SharePoint, and put long-term support agreements in place.
The Result
Stronger systems, a smooth transition and fewer day-to-day tech glitches
-
The Brief
A founder was involved in every detail, leaving no time to plan or take a proper break.
The Work
Took over day-to-day operations, streamlined processes and gave team leads the tools and confidence to manage independently.
The Result
The founder stepped back from operations, freeing time for strategy and even a long overdue holiday.
Who I Am
I started my career in PR, working across a range of small consumer agencies. But it wasn’t the campaigns that really interested me, it was everything behind the scenes. The systems, the processes, the foundational work that makes everything else possible.
That love of operational detail shaped the next 15 years. A decade running the day-to-day at PR agency Kilpatrick. Five years since then consulting with SMEs - from leading complex office relocations to running investor events for rapidly scaling startups.
I understand what founders are juggling, and how much difference a solid operational setup can make.