The work
behind
the work.
Intro.
Most small companies have the business they love running and then there’s the other stuff. All the essential behind-the-scenes work that gets neglected while founders focus on what they do best.
I take care of the other business, offering senior-level operational support to handle what’s been left undone, sort through what’s been pushed aside and make sure everything runs smoothly, efficiently and profitably.
Services.
1.
Day-to-Day
Structured systems, clear processes,
quiet admin
2.
People & Culture
Recruitment, contracts, onboarding, handbooks, wellbeing support. Human, grown-up, strategic
3.
Tech & Tools
Software setup,
IT liaison
4.
Office & Facilities
Moves, suppliers,
health & safety
5.
Projects & Events
Launches, away-days, one-off tasks
6.
Strategy & Direction:
Bigger-picture planning
How it works.
Working alongside an existing Office Manager when they need extra help or senior guidance.
Stepping in to help a Founder who’s setting up, scaling fast, or simply doesn’t have time to get caught in the detail.
Working with a team on an ongoing basis when there isn’t capacity or budget for a full-time senior operations hire.
Taking on solo projects or events when they don’t fall neatly into anyone else’s remit.
Whether it’s a few days a week, a short-term project, or an open-ended operational partnership, I fit in where I’m needed most.
I can work around the company’s needs, offering flexible, senior-level operational support in whatever way makes most sense.
Case Studies.
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The Brief
A social-purpose marketing agency wanted to strengthen its approach to staff wellbeing and mental health.
The Work
Implemented an Employee Assistance Programme, introduced Mental Health First Aiders, curated internal wellbeing resources and established a hybrid working model.
The Result
A more supported, motivated and productive team with clear structures in place to maintain balance and morale.
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The Brief
A beauty and lifestyle PR agency had grown fast but lacked the HR systems to support its team.
The Work
Introduced HR software, drafted a staff handbook, standardised contracts, and created a clear appraisal and development process. Provided ongoing HR and recruitment support.
The Result
A professional HR setup that gave the founders confidence, clarity and room to scale.
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The Brief
A PR agency needed to relocate its office twice over five years — without disrupting client work.
The Work
Sourced new spaces, managed lease negotiations, coordinated suppliers, health & safety, and oversaw full office moves end-to-end.
The Result
Two seamless relocations and a 25% reduction in facilities costs.
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The Brief
A consultancy was juggling too many software platforms, from project tracking to client comms, and losing efficiency.
The Work
Audited systems, mapped workflows and consolidated tools into one cohesive setup. Standardised project templates and automated repetitive admin.
The Result
Simpler systems, cleaner reporting, and a team free to focus on client delivery.
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The Brief
A start-up wanted to host an investor away-day but didn’t have the internal bandwidth to plan it.
The Work
Handled logistics, sourced the venue, coordinated suppliers, and managed everything on-site.
The Result
A seamless, professional event that strengthened investor relationships and showcased the brand at its best.
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The Brief
A small agency needed to update its IT infrastructure and find a more reliable supplier.
The Work
Researched and onboarded a new IT partner, migrated data into Office 365 and SharePoint, and established long-term support agreements.
The Result
Smooth transition, stronger systems and fewer day-to-day tech headaches.
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The Brief
A founder was involved in every detail, from supplier calls to approvals, leaving no time to plan or take a proper break.
The Work
Took over day-to-day operations, streamlined processes, and gave team leads the tools and confidence to manage independently.
The Result
The founder stepped back from the daily grind, freeing time for strategy — and even a long overdue holiday.